PayMyBillz Pty Ltd (ABN 86 698 675 491) is an Australian company operating the PayMyBillz bill payment platform. Our registered address is Mill Park, VIC 3082, Australia. You can contact our Privacy Officer at privacy@paymybillz.com.au.
We collect personal information that is necessary to provide the PayMyBillz service and meet our legal obligations. This includes:
| Category | Examples | Why we collect it |
|---|---|---|
| Identity | Full name, date of birth, residential address | Account creation and AML/CTF identity verification |
| Identity documents | Driver licence or passport number | Verification against the Government DVS |
| Contact | Email address, mobile number | Account notifications, security alerts, support |
| Financial | Bank account details, biller account numbers, transaction history | Payment processing and account management |
| Device and usage | IP address, device type, login timestamps, app usage | Security, fraud detection, and platform improvement |
We collect this information directly from you when you register, add billers, or make payments. We also receive information from our payment partner Zai Australia and our identity verification provider in connection with your use of the service.
We use your personal information to:
We do not use your personal information for direct marketing without your separate consent, and we do not sell your data to third parties.
We share your personal information only where necessary to provide the service or comply with our legal obligations:
We do not share your information with advertisers or unrelated third parties.
As part of our AML/CTF obligations, we are required to verify your identity before you can use the payment features of our platform. Verification is performed electronically through a third-party provider connected to the Australian Government Document Verification Service (DVS). Your name, date of birth, and document number are checked against official government records.
We also screen your details against sanctions lists (including the DFAT Consolidated List and UN Security Council list) and PEP databases at onboarding and on an ongoing basis. A potential match will be reviewed by our compliance team. We may restrict your account if a match is confirmed.
Our website uses essential cookies necessary to operate the service (for example, to maintain your logged-in session). We may also use analytics tools to understand how the platform is used in aggregate. We do not use advertising or tracking cookies.
You can disable cookies in your browser settings, though this may affect certain functionality of the platform.
Your data is stored on servers located in Australia. We apply industry-standard security measures including encryption in transit and at rest, access controls, and multi-factor authentication for platform administrators.
While we take reasonable steps to protect your information, no internet-based service can guarantee complete security. You should notify us immediately at support@paymybillz.com.au if you suspect your account has been compromised.
We retain your personal information for as long as your account is active and for a minimum of seven years after your account is closed, as required by the AML/CTF Act. Transaction records are retained for seven years from the date of each transaction. We will securely delete or de-identify information that is no longer required.
Under the Australian Privacy Act you have the right to:
To make an access or correction request, contact us at privacy@paymybillz.com.au. We will respond within 30 days. There is no charge for making a request, though we may charge a reasonable fee to provide access where permitted by law.
For any privacy queries or complaints, please contact our Privacy Officer:
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
This Privacy Policy may be updated from time to time. Material changes will be communicated via email or in-app notification. The current version is always available at paymybillz.com.au/privacy-policy.