Support

We're here to help

Have a question about scanning, tracking or paying a bill? Reach out and our team will get back to you as soon as possible.

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Contact our support team

Email us directly and we'll reply within 1–2 business days.

Send us a message

Fill in the form below and your email app will open with everything ready to send to our support team.

Frequently asked questions

How quickly will I get a reply?
We aim to respond to every support email within 1–2 business days. Urgent payment issues are prioritised.
I think a bill was paid incorrectly — what do I do?
Contact us straight away at support@paymybillz.com.au with the payment details. See our refund and disputes process in the Terms and Conditions.
How is my personal information handled?
Your data is protected under the Australian Privacy Act. Read the full details in our Privacy Policy.
Which bills can I pay through paymybillz?
Electricity, gas, water, internet, phone and council rates — and we're adding more billers all the time.